Privacy Policy

Findit.jo ("we", "us") is a product-discovery and delivery marketplace in Jordan. This policy explains what we collect, why, and what you can do about it.

1. What we collect

• Account: name, e-mail, phone number, password (stored hashed by Firebase Authentication), role (customer, store, driver, staff).
• Orders: items, prices, delivery address, the map pin you choose, payment method, order status and timestamps.
• Location: for customers, the delivery pin you set at checkout. For drivers, live GPS while an order is out for delivery, so the customer can track it and support can review the trip.
• Wallet: your balance, every credit and debit, withdrawal requests and the CliQ alias you give us for payouts.
• Support: tickets, chat messages, ratings, any photo or video you attach yourself, and the photos a driver takes as proof of delivery. Attaching one uses your camera or photo library only at that moment.
• Device: push-notification tokens, app version and crash reports (Firebase Crashlytics) so we can fix problems.
• AI assistant: the messages you type to the shopping assistant are sent to our AI provider to produce an answer. Do not put passwords or card numbers in the chat.
• Voice: when you hold the voice button, your speech is turned into text on your device and only that text is sent, exactly as if you had typed it. No recording is stored or uploaded, and the microphone is off at every other moment.

2. Why we use it

• To take, prepare and deliver your orders and to pay stores and drivers.
• To keep the wallet correct and detect fraud (e.g. refused deliveries, duplicate accounts).
• To answer support requests and improve the assistant's recommendations.
• To send order updates by push notification and e-mail. Marketing messages only with your consent.

3. Who sees it

• The store preparing your order sees the items and your first name; the driver sees your name, phone, address and pin for that delivery only.
• Our support staff see what they need to help you, from a secured console with device enrolment and an audit log.
• Service providers: Google Firebase (hosting, database, authentication, push, crash reports), Google Maps (maps and routes), our e-mail provider, and the AI provider for the assistant. They process data on our behalf and may store it outside Jordan.
• Authorities, when the law requires it.

We never sell your data.

4. Money

Card payments are handled by the payment provider; we do not store card numbers. Wallet balances, refunds and CliQ payouts are recorded in our ledger and kept for accounting for at least 5 years.

5. Retention

Orders, wallet records and support tickets are kept while your account exists and for the period accounting and tax law requires. Driver GPS trails are kept for 90 days for dispute review. Crash reports are kept 90 days.

6. Your rights

• See and correct your profile in the app.
• Ask for a copy of your data or its deletion — see Delete account. Records we must keep by law (invoices, wallet ledger) are anonymised instead of deleted.
• Turn off push notifications in your device settings.

7. Children

Findit.jo is for people aged 18 or over. Do not create an account for a minor.

8. Contact

Privacy questions: support@finditjo.com. We will update this page when the policy changes and show the date above.